Refund policy

We hope you love your pair, but we understand that sometimes the fit or style may not work out.

This policy explains our voluntary returns process for change-of-mind and sizing returns. It does not limit any rights you may have under applicable consumer protection laws.

14-Day Returns

For change-of-mind, sizing, or personal-preference returns, please contact us within 14 days of receiving your order.

To be eligible for a voluntary return, the shoes should be:

  • Unworn other than reasonable indoor try-on

  • Tried on indoors on a clean surface

  • Free from damage, stains, or signs of outdoor wear

  • Returned with the original packaging and any included accessories

Please take care when trying on your shoes until you decide whether you would like to keep them.

Size Exchanges

If the size isn’t right, please contact us within 14 days of receiving your order.

Size exchanges are subject to availability.

For exchanges requested because of sizing or personal preference, the cost of returning the original pair is generally the customer’s responsibility.

Any shipping cost for sending a replacement pair will be confirmed with you before the exchange is processed.

Change of Mind

If you change your mind or decide the style isn’t right for you, you may request a return under the conditions above.

Unless otherwise required by applicable law, customers are responsible for the cost of returning items for change-of-mind, sizing, or other personal-preference reasons.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where a refund of those charges is required by applicable law.

Damaged, Defective or Incorrect Items

The 14-day voluntary return period above does not limit your rights if an item is defective, damaged, incorrect, or otherwise does not meet rights or guarantees provided by applicable consumer law.

If there is a problem with your order, please contact us as soon as reasonably possible and provide:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the item and the problem, where reasonably possible

If we confirm that an item is defective, damaged in transit, or incorrectly fulfilled, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair, refund, or another appropriate solution.

Where required by applicable law, reasonable return or shipping costs associated with an eligible defective, damaged, or incorrect item will be covered by us.

Please contact us before returning the item so we can provide the appropriate instructions.

How to Request a Return

Please contact us before sending anything back and include your order number and reason for the return.

We’ll provide you with return instructions and the appropriate return address.

Please do not send your order back to the original shipping address shown on the parcel unless we specifically instruct you to do so.

Returns sent to an incorrect address without following the provided return instructions may result in delays.

Refunds

Once your return has been received and inspected, we’ll let you know whether the return has been approved and confirm the refund amount.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process the refund after it has been issued.

Any deductions or non-refundable charges will only be applied where permitted by applicable law.

United Kingdom Customers

If you are a consumer in the United Kingdom, you may have a statutory right to cancel an eligible online purchase.

For eligible purchases, you generally have 14 days after receiving the goods to tell us that you wish to cancel, followed by a further 14 days to return the goods.

Unless otherwise required by law or the goods are faulty, you are responsible for the direct cost of returning the goods, provided you were informed of this responsibility before purchase.

Where required by law, we will also refund the cost of our standard outbound delivery option. If you selected a more expensive or express delivery service, any additional amount above the cost of our standard delivery option may not be refundable.

You may inspect and try on the shoes as reasonably necessary to determine their nature, characteristics, and fit. If the goods have been handled beyond what is reasonably necessary and their value has been reduced, we may make a deduction from the refund where permitted by law.

Consumer Rights

Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws, including those that may apply to defective, damaged, misdescribed, or incorrectly supplied goods.

Last updated: September 2026