Shipping policy

We currently ship to selected international destinations, including the United States, United Kingdom, Australia, Singapore, and Malaysia.

Order Processing

Orders are typically prepared and dispatched within 2–5 business days.

Once your order has been shipped, you’ll receive a confirmation email with tracking information.

Please note that processing times may be slightly longer during holidays, promotional periods, or other periods of high order volume.

Estimated Delivery

International orders typically arrive within approximately 7–15 business days after dispatch, depending on the destination and shipping service.

Delivery times are estimates rather than guaranteed arrival dates. Customs processing, local carrier delays, public holidays, severe weather, and other circumstances outside our reasonable control may occasionally affect delivery.

Shipping Fees

Available shipping options and shipping fees are displayed at checkout before you complete your purchase.

Duties & Taxes

Import requirements may vary depending on the destination and shipping service.

Where applicable, information relating to import duties, taxes, or customs charges will be provided during checkout or shipping where reasonably available.

Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided with your order.

Please allow some time for tracking information to become active after the parcel has been handed over to the carrier.

Shipping Address

Please check your shipping address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible. We’ll do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been shipped.

If a package cannot be delivered because the address provided at checkout was incorrect or incomplete, reasonable additional shipping costs for resending the order may be the customer’s responsibility.

Lost or Undeliverable Packages

If your package appears to be lost in transit, please contact us so we can investigate with the shipping carrier.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another circumstance attributable to the recipient, reasonable additional shipping charges may apply if you request redelivery.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Last updated: September 2026